Named one of the top 5 owners by the President and CEO of Paul Davis Restoration, Inc. Received the President’s Award [the highest award given by the franchisor] at the National Convention in Chicago in June of 2007. President of the Franchise Owners Association for eight Western States. Current member of the National Executive Council of Paul Davis Restoration and President elect of the National Executive Council of Paul Davis Restoration for 2009. Chairman of the Compliance & Procedures Committee for Paul Davis Restoration for 2008.
Donn is a graduate of the University of California at Berkeley School of Business Administration.
Diane is a graduate of the University of San Francisco School of Law and is the Corporate Legal Council. Diane has an extensive background in claims management as a former Casualty Claims Manager for a large corporate entity.
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Ryan Peacock, Emergency Services Manager
Ranked #1 Emergency Services Manager in the United States by Paul Davis Restoration Inc. in 2006 and 2007. Ryan is capable of managing any size loss from the Residential Water or Fire Loss to the large Commercial Fire or Water loss. He manages multiple large losses and up to 70 residential water and fire losses at a time. Ryan is a large loss specialist who has managed Class A multiple story water losses of 160,000 square feet dried and reconstructed in 10 days. He has extensive hands on experience in many complex strip mall fire and water losses with multiple tenants and insurance companies. He excels in contents packout, inventory [POI] and restoration. This department never closes!
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Nick Gorman, Construction Services Manager
Ranked #4 Construction Services Manager in the United States by Paul Davis Restoration, Inc. in 2007. Received ‘Rookie of the Year’ in 2007.
Nick is experienced in estimating residential flood and fire reconstruction from one room to a complete home burndown. He has successfully managed numerous multiple unit apartment complex fire reconstructions. He works with all insurance carriers negotiating the final scope of work, pricing, scheduling and reconstruction. Nick leads a staff of five Project Managers who work on all areas of residential reconstruction.
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Evie Mastorakis, Director of Administration
Evie manages all facets of the administrative duties within Paul Davis Restoration. She has an extensive Insurance background including claims handling, subrogation, office administration and human resources. Your claim will be administered by people who are experienced in all facets of your claim. Evie insures that your project is submitted in a timely and complete manner to your insurance company.
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Our Employees
All of our employees that work on your loss are required to pass annual Criminal Background checks by an approved independent company. These background checks ensure that all of the workers are legal workers, and that their background is appropriate and proper to be in and around your home or business. We pride ourselves in our employees and their honesty and integrity. We maintain our own workforce [as opposed to hiring temporary help from unknown sources] to maintain the highest level of training and to ensure that our workers are of the highest quality.
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Ali Clements, Customer Service Representative
Customer Service Commitment
We are committed as a company to providing the highest level of service in the industry. We teach it constantly and we practice it daily. All of our employees are required to attend weekly Customer Service Training classes taught by owner Donn Peacock and modeled after the Paul Davis Restoration Customer Experience Program. All of our clients are surveyed weekly for the duration of the project and upon completion to evaluate our level of service. Industry professionals who attend our weekly classes as our guests comment that we are the only company they know of that has this level of commitment to customer service and that maintains our level of training on a weekly basis.
